Lead Time Policy

Last updated: June 2026

At Gila, each robe is thoughtfully made to order in our studio. By producing in small batches, we are able to focus on quality craftsmanship, careful finishing, and the details that make every garment special.

Please allow up to 8 business days for your order to be completed and prepared for dispatch. While many orders are shipped sooner, this timeframe allows us to maintain the standard of quality that defines every Gila piece.

Orders are fulfilled on a first-come, first-served basis. During collection launches or times of increased demand, production times may occasionally be extended. Should any significant delay arise, we will keep you informed every step of the way.

If your selected item is already available in stock, your order may be dispatched sooner than the stated lead time.

Seasonal Fabrics

Our collections are created using carefully selected seasonal fabrics sourced in limited quantities. Once a fabric is sold out, it may not be restocked. In the unlikely event that a fabric becomes unavailable after an order has been placed, we will contact you directly to discuss suitable alternatives or a full refund.

International Orders

International orders are subject to the same production lead time of up to 10 business days prior to dispatch. Delivery times vary depending on the destination country, courier network, and customs processes. While we will always do our best to ensure your order reaches you as quickly as possible, international transit times are outside of our control.

Order Updates

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel's journey to its new home.

Contact Us

If you have any questions about your order or lead times, please contact us.

Gila
Email: info@gila.co.za
Website: gila.co.za