Privacy Policy
Last updated: June 2026
At Gila, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.
This policy applies to all personal information collected through gila.co.za and any related communications, and is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
Gila is a South African luxury robe brand operating through gila.co.za. We are the responsible party for the purposes of POPIA, meaning we determine how and why your personal information is processed.
For any privacy-related queries, please contact our Information Officer at info@gila.co.za.
2. What Personal Information We Collect
We may collect the following personal information when you visit our website, place an order, or interact with us:
Name and surname, email address, phone number, delivery address, billing address, payment information (processed securely by our payment provider and not stored by us), browsing behaviour on our website, device and browser information, and marketing preferences.
3. Why We Collect Your Personal Information
We collect and process your personal information for the following lawful purposes:
To process and fulfil your order, to communicate with you regarding your order status and delivery, to provide customer support, to send you marketing communications where you have opted in to receive them, to improve our website and the customer experience, to comply with our legal obligations under South African law, and to protect against fraud or misuse of our services.
We will only process your personal information for the purposes for which it was collected, unless you have consented to an additional purpose or we are required by law to do so.
4. Legal Basis for Processing
Under POPIA, we process your personal information on the following grounds: fulfilment of a contract when you place an order with us, your consent where you have opted in to marketing communications, compliance with a legal obligation, and our legitimate interest in operating and improving our business, where this does not override your rights and interests.
5. How We Share Your Personal Information
We do not sell, rent, or trade your personal information. We may share your personal information with trusted third parties only where necessary to provide our services, including our courier and logistics partners for delivery purposes, our payment gateway providers for secure transaction processing, our email marketing platform where you have opted in to communications, and our website and technology service providers.
All third parties who process personal information on our behalf are required to handle it securely and in accordance with POPIA. We do not transfer your personal information outside of South Africa unless adequate protection is in place.
6. Marketing Communications
If you have opted in to receive marketing communications from Gila, we may send you emails about new collections, restocks, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@gila.co.za. Opting out of marketing will not affect the processing of your personal information for order fulfilment purposes.
7. Cookies
Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.
8. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements. Order information is typically retained for a minimum of five years in line with South African legal obligations. Marketing data is retained until you unsubscribe or request deletion.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include secure HTTPS encryption on our website, restricted access to personal information within our team, and the use of PCI-compliant payment processors.
While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
10. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
The right to be notified that your personal information is being collected and processed, the right to access the personal information we hold about you, the right to request correction of inaccurate, incomplete, or outdated information, the right to request deletion or destruction of your personal information where it is no longer necessary for the purpose it was collected, the right to object to the processing of your personal information, and the right to lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at info@gila.co.za. We will respond to all legitimate requests within a reasonable timeframe.
11. Information Regulator
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator of South Africa
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
12. Third Party Websites
Our website may contain links to third party websites. This Privacy Policy applies only to gila.co.za. We are not responsible for the privacy practices of any third party websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us.
Gila
Email: info@gila.co.za
Website: gila.co.za
