Terms & Conditions

Last updated: June 2026

Please read these Terms and Conditions carefully before placing an order or using the Gila website. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use this website or place an order.

1. About Gila

This website is operated by Gila. Throughout these Terms and Conditions, the words "we," "us," and "our" refer to Gila. Our products are available exclusively through gila.co.za and our international store.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian, and that you are legally capable of entering into a binding agreement.

3. Products

All Gila robes are made to order in our studio. Product descriptions, images, and specifications are provided as accurately as possible. Slight variations in colour may occur due to differences in screen calibration and photography conditions.

As our collections use carefully selected seasonal fabrics sourced in limited quantities, certain designs or fabric options may become unavailable without prior notice. In the unlikely event that a fabric is no longer available after an order has been placed, we will contact you to discuss alternatives or a full refund.

4. Pricing

All prices are displayed in South African Rand (ZAR) on gila.co.za and in United States Dollars (USD) on our international store. Prices are inclusive of VAT where applicable. We reserve the right to adjust prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

5. Orders & Payment

By placing an order, you are making an offer to purchase a product in accordance with these Terms and Conditions. An order is confirmed once payment has been successfully processed and you have received an order confirmation email.

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability. Should this occur, we will issue a full refund.

Payment must be made in full at the time of purchase. We accept the payment methods displayed at checkout. We do not store your full card details. All payment processing is handled by secure, PCI-compliant third-party payment gateways.

6. Made to Order & Lead Times

Each Gila robe is crafted to order in our studio. Please allow up to 8 business days for production before dispatch. Many orders are completed sooner depending on current demand. Orders are fulfilled on a first-come, first-served basis. During periods of high demand or new collection launches, lead times may be extended. We will communicate any significant delays as soon as possible.

7. Delivery

Free standard delivery is available on all orders within South Africa. International delivery charges and timelines vary by destination and will be communicated at checkout or confirmed upon order placement.

Once your order has been dispatched, you will receive a tracking notification by email. Once an order has been dispatched, delivery timelines are managed by the relevant courier and are outside of our direct control. Gila is not liable for delays caused by courier services, customs clearance, or events outside of our reasonable control.

8. Returns & Exchanges

As each Gila robe is made to order, we do not accept returns or refunds for change of mind. Size exchanges may be requested within 7 days of delivery, subject to the conditions outlined in our Returns & Exchanges Policy.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. In accordance with the South African Consumer Protection Act, we will repair or replace the item at no cost to you. Full details are set out in our Returns & Exchanges Policy, which forms part of these Terms and Conditions.

9. Intellectual Property

All content on this website, including but not limited to text, images, logos, product designs, embroidery patterns, and brand names, is the intellectual property of Gila and is protected under applicable South African and international intellectual property law. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.

10. Personal Information & POPI Compliance

Gila is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

We collect personal information necessary to process your order and provide our services, including your name, email address, phone number, delivery address, and payment details. Your personal information is collected and processed for the following purposes: processing and fulfilling your order, communicating with you about your order, sending marketing communications where you have opted in, and complying with legal obligations.

We will not sell, rent, or share your personal information with third parties except where necessary to fulfil your order, such as sharing your delivery address with our courier partner, or where required by law.

Under POPIA, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information subject to legal obligations, object to the processing of your personal information, and lodge a complaint with the Information Regulator of South Africa.

Information Regulator of South Africa: www.inforegulator.org.za | inforeg@justice.gov.za

To exercise any of the above rights or to raise a concern regarding your personal information, please contact us at info@gila.co.za. Full details of how we handle your personal information are set out in our Privacy Policy, which forms part of these Terms and Conditions.

11. Cookies

This website uses cookies to improve your browsing experience, analyse traffic, and support marketing activity. By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy. You may disable cookies through your browser settings at any time, though this may affect certain website functionality.

12. Limitation of Liability

To the fullest extent permitted by South African law, Gila will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or from the purchase of our products, except where such liability cannot be excluded under the Consumer Protection Act 68 of 2008 or POPIA. Our liability to you in connection with any order will not exceed the total value of that order.

13. Consumer Protection Act

Nothing in these Terms and Conditions limits, excludes, or replaces any rights afforded to consumers under the South African Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or from your use of this website will be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

16. Contact Us

Gila
Email: info@gila.co.za
Website: gila.co.za